Priority

The Priority tab is a graph allowing you to visualize the steps of your customers’ journeys to improve first.

Priority with Compare Mode

Three parameters are used in order to build this graph:

• X axis is feasability

• Y axis is opportunity

• The size of the circles is normalized value

Example:

Here, the first step to improve is “Search” because it has the highest feasibility (Ratio) and opportunity (Value).

Priority without Compare Mode

Three parameters are used in order to build this graph:

• X axis is opportunity

• Y axis is lost value

• The size of the circles is normalized value

Example:

Here, the first step to improve is “Goal_Step2” because it has a relatively low opportunity for the lowest lost value.